Frequently asked questions
Can I receive a return on something I was unhappy with ?
We enforce strict safe hygiene practices for our customers and for ourselves. We only accept returns, or issue refunds or exchanges on a case by case basis. All sales are final. Items returned to our facility will not be resold, but materials will be broken down and recycled to be usd for future creations.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know at theurbanbloomjewlryco@gmail.com and we'll do our best to work with you to make it right.
Please provide:
- Order Number
- Item(s) requesting to be returned or exchanged
- State why it is being returned or exchanged
- For exchange, make sure item is in original box packaging and the item itself is not damaged, dirty, or scratched.
We will provide more info for your return or exchange process in a follow up email if eligible.
If I need a different size because it doesn't fit, what do I do?
In the case of needing a different size, yes we do allow exchanges for the size that you need. We encourage you to use the size charts we have provided.
Where do you ship to?
For now, we ship to everywhere in the United States only.
When will I expect to receive my items?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are your items handmade?
Absolutely! Our design team works diligently creating all of out items crafting them by hand which make each item we produce unique and special.
What is the best way to take care of my jewelry?
To keep your jewelry looking beautiful and lasting longer, we recommend the following care tips:
Storage
- Keep pieces separated to help prevent scratches from rubbing together.
- A soft-lined jewelry box or pouch is ideal for storage.
- Always make sure your jewelry is completely dry before putting it away.
Cleaning
- Wash your jewelry with mild soap and water only.
- Use a soft cloth to gently clean each piece. Avoid abrasive brushes or cleaning tools.
- Clean your jewelry regularly to remove buildup and keep it looking shiny.
How much does shipping cost?
We absolutely love and appreciate our customers, shipping is free when purchasing our items.
What is PVD?
Each piece is crafted from high-quality stainless steel and coated with 18k gold using Physical Vapor Deposition (PVD). This advanced vacuum-plating technique produces a finish that is up to ten times thicker than conventional gold plating, offering superior durability, lasting brilliance, waterproof, hypoallergenic, and a more eco-friendly production process.
I didn't receive my item, what now?
All orders are always shipped in 1-4 business days of receiving your order.
All orders will have a tracking number available. We handle all of our jewelry with care and take pride in all of our jewelry and packaging being in top quality, damage free condition for our customers. After packages leave our facility, the shipping carrier is now responsible. All discrepancies with missing and or damaged items, etc, we ask that they be forwarded to the shipping carrier.
It is important to note delivery times can change due to a variety of unforeseen issues (such as delays with shipping company, weather, etc) we can’t control. If you haven't received a tracking number please contact us at theurbanbloomjewelryco@gmail.com
If I want to return or exchange, who is responsible for shipping costs?
- Eligible items may be returned for a refund or exchanged for store credit.
- Customers are responsible for the cost of return shipping.
- Please include a tracking number when sending your return to theurbanbloomjewelryco@gmail.com, as it serves as proof of shipment.
- Return shipping fees vary based on the carrier and service you choose.
Is there a warranty on all items?
Warranty Policy
If your jewelry arrives with a manufacturing defect or becomes damaged due to a manufacturing issue, you may submit a warranty claim within 7 days of the delivery date. Approved claims are eligible for a replacement or store credit. We will replace the item whenever possible. If a replacement is unavailable, store credit may be issued instead.
Store Credit
- Store credit issued through a warranty claim is intended for purchasing a replacement item.
- Warranty store credit is final sale and cannot be combined with other promotional discounts.
- Gifted jewelry is eligible for store credit only.
- Store credit will reflect any discounts or promotions applied to the original purchase.
Warranty Requirements
- Items must be purchased directly from our website.
- We reserve the right to approve or deny any warranty claim.
What's Covered
- Manufacturing defects
What's Not Covered
- Lost or stolen jewelry
- Normal wear and tear, including scratches and everyday cosmetic damage
Email theurbanbloomjewelryco@gmail.com and include the following:
- Your order number
- Your current shipping address
- The name of the damaged item
- A brief description of the issue
- Clear photos of the damage
- A video if needed (for example, to demonstrate issues with earring clasps)
Do you gift wrap your items?
All of our items come gift wrapped and ready to go for all of our customers.
