Refund policy

If I want to return or exchange, who is responsible for shipping costs?

• Eligible items may be returned for a refund or exchanged for store credit with 7 days of the delivery date.
• Customers are responsible for the cost of return shipping.
• Please include a tracking number when sending your return to theurbanbloomjewelryco@gmail.com, as it serves as proof of shipment.
• Return shipping fees vary based on the carrier and service you choose.

Is there a warranty on all items?

• Warranty Policy

  If your jewelry arrives with a manufacturing defect or becomes damaged due to a manufacturing issue, you may submit a warranty claim within 7 days of the delivery date. Approved claims are eligible for a replacement or store credit. We will replace the item whenever possible. If a replacement is unavailable, store credit may be issued instead.

  Store Credit

  • Store credit issued through a warranty claim is intended for purchasing a replacement item.
  • Warranty store credit is final sale and cannot be combined with other promotional discounts.
  • Gifted jewelry is eligible for store credit only.
  • Store credit will reflect any discounts or promotions applied to the original purchase.

  Warranty Requirements

  • Items must be purchased directly from our website.
  • We reserve the right to approve or deny any warranty claim.

  What's Covered

  • Manufacturing defects

  What's Not Covered

  • Lost or stolen jewelry
  • Normal wear and tear, including scratches and everyday cosmetic damage
    

  Email theurbanbloomjewelryco@gmail.com and include the following:

  • Your order number
  • Your current shipping address
  • The name of the damaged item
  • A brief description of the issue
  • Clear photos of the damage
  • A video if needed (for example, to demonstrate issues with earring clasps)